Commerzeo Inc. values your privacy and is committed to safeguarding the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect information about individuals who use our eCommerce and Point of Sale (POS) platform (the “Service”). By using our Service, you acknowledge and consent to the practices outlined in this Policy. If you disagree with any part of this Privacy Policy, please discontinue use of our Service.
Introduction
Commerzeo Inc. is a global provider of eCommerce and POS solutions designed to enhance business operations and improve customer experience. Our priority is to protect the privacy of our users while delivering a high-quality Service. This Privacy Policy applies to anyone accessing our Service, including website visitors, clients, and end customers of our clients. This Policy governs our practices regarding information collection, usage, storage, and disclosure. It also provides transparency on your rights and choices about your data.
1. Information We Collect
To provide and enhance our Services, we collect several types of information from our users. Here’s a breakdown of each data type, along with why it is collected:
| Type of Information | Details | Purpose |
|---|---|---|
| Personal Information | Name, email address, phone number, postal address, and payment information | To create and manage user accounts, process payments, provide customer support, and send important notifications regarding account status, terms updates, or other critical service information. |
| Business Information | Business name, address, contact information, tax ID, and other relevant company details | Essential for account setup, invoicing, and compliance with regulatory standards to verify legitimate business operations on our platform. |
| Transactional Information | Order history, product/service details, sales data, payment records, and customer interactions | Used to fulfill and track orders, generate reports, analyze sales, and manage customer relationships. It also helps monitor transaction accuracy and detect fraud. |
| Usage Data | IP address, browser type, device details, pages visited, time spent on pages, referring/exit pages | To improve the user experience, monitor platform performance, optimize functionality, and enhance security by identifying and mitigating potential threats or malicious activity. |
| Payment Information | Credit card numbers, bank account details, billing address, and payment history | To securely process transactions, charge fees, issue refunds, and maintain accurate financial records. Data is stored in compliance with regulatory standards to prevent unauthorized access. |
| Location Data | Geographic location data based on IP address or provided by the user | Ensures compliance with region-specific legal requirements (e.g., tax), supports personalized features, and customizes content or services for the user’s location. |
| Cookies and Tracking Technologies | Cookies, pixels, and similar technologies | To remember user preferences, support secure logins, enhance functionality, and facilitate personalized marketing. Users can manage cookie settings, though this may impact site experience. |
| Customer Support and Feedback Data | Information from support inquiries, complaints, and feedback forms | Used to provide assistance, address issues, and analyze feedback to improve our support services and enhance user satisfaction by addressing any areas for improvement. |
| Marketing and Communication Preferences | User preferences for receiving promotional content and notifications | Enables us to tailor communications to users’ preferences and respect consent for promotional activities. Users can opt out of marketing at any time. |
| Device and Network Information | Device type, operating system, network provider, and mobile device identifiers | Helps troubleshoot device-specific issues, optimize platform for different devices, and monitor for unauthorized access that may compromise security. |
2. How We Use Your Information
We use the collected information to deliver, improve, and support our Service. The primary purposes for data usage include:
- Account Management: We use personal data to create, verify, and manage your account, helping you access and securely use our Services.
- Service Delivery: Your information is necessary for processing transactions, delivering POS services, managing orders, and ensuring smooth eCommerce activities.
- Personalization: To enhance your experience, we may use data to provide tailored content, recommendations, and settings.
- Security and Compliance: We use information to detect and protect against fraud, unauthorized access, and illegal activities, as well as to comply with regulatory requirements.
- Marketing and Communication: We may send updates, promotional content, and critical notifications about changes in our Service, with an option to opt out of marketing communications.
- Analytics and Performance Improvement: We analyze usage data to understand trends, optimize platform performance, and identify areas of improvement.
3. Do We Disclose Your Personal Data?
We are committed to maintaining the confidentiality of your personal data. In some instances, however, we may share your data with third parties as outlined below, in strict compliance with this Privacy Policy and applicable data protection laws:
- Affiliated Companies: As a global company, [Company Name] may share personal data with affiliates to enhance service offerings, ensure seamless user experience, and operate across regions. Some affiliates may be located outside the EEA or UK, where applicable data protection laws apply. We ensure an adequate level of protection for such transferred data.
- Service Providers: To operate our Services effectively, we work with third-party providers for data storage, security, analytics, and customer support services. These providers access personal data solely for performing tasks on our behalf. They are contractually bound to protect data privacy and security. If they operate outside the EEA or UK, we ensure an adequate level of data protection as required by applicable laws.
- Integration Partners: Customers can integrate our platform with third-party applications (our “Integration Partners”) to expand functionality. By establishing these integrations, you authorize us to share limited data with these partners to facilitate the integration.
- Linking Third Parties: If you arrive at our site through a third-party link (“Linking Third Party”), we may collect data identifying the origin. This helps us analyze referral sources. If you provide us with personal data or become a customer, we may inform the Linking Third Party that a visitor from their site expressed interest in our Service. However, any data handling by the Linking Third Party is governed by their privacy policies.
- Non-Personally Identifiable Information: We may share non-personally identifiable data, such as aggregated or anonymized usage data, with third parties (e.g., service providers and analytics partners). This data helps us understand trends, optimize services, and improve platform performance.
- Social Network Sharing: If you share content from our Services on social networks (e.g., Facebook), your activity is processed through the third-party site. The privacy policies of those networks govern their data handling, including personal data shared through our platform.
4. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce agreements. Once data is no longer needed, we take steps to securely delete or anonymize it.
5. Data Security
We prioritize your data security and employ robust measures, including:
- Encryption: Sensitive data is encrypted during transmission and storage.
- Access Controls: Personal data access is limited to authorized personnel.
- Regular Security Audits: We conduct audits to identify and mitigate vulnerabilities.
While we use industry-standard security measures, no method of online data storage or transmission is entirely secure. We strive to protect your data but cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and tracking technologies to improve user experience, remember preferences, and analyze usage. You may choose to disable cookies in your browser settings, but some features of our Service may not function properly without cookies.
Types of Cookies We Use:
- Essential Cookies: Required for core platform functionality.
- Analytics Cookies: Help us understand user interactions to improve our Service.
- Advertising Cookies: Used, with consent, to deliver relevant ads.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information:
- Access and Correction: You can access and correct your data by logging in or contacting us.
- Deletion: You may request data deletion, subject to any legal retention requirements.
- Data Portability: You may request your data in a machine-readable format.
- Objection to Processing: You can opt out of specific processing activities.
- Withdrawal of Consent: You may withdraw consent where applicable.
For assistance with your data rights, please contact us at [email protected]
8. Third-Party Services
Our Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing personal information.
9. International Data Transfers
If you access our Service from outside Canada, your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you agree to this transfer in accordance with this Policy and applicable data protection laws.
10. Children’s Privacy
Our Service is not intended for individuals under 16. We do not knowingly collect data from children. If we become aware that we have collected data from a child, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices.